At Medileads Agencies, we are committed to delivering quality medical equipment and healthcare products safely, efficiently, and on time. We work closely with reputable logistics partners to ensure your orders reach you in excellent condition, wherever you are.

Order Processing

Orders are processed after quotation acceptance, payment confirmation (where applicable), and order verification. Customers will receive communication regarding order confirmation, expected delivery timelines, and shipment updates where available.

Delivery Coverage

We deliver medical equipment and supplies across Kenya, with arrangements available for regional and international deliveries upon request. Delivery options may vary depending on the destination, product size, and supplier availability.

Delivery Timelines

Delivery times depend on product availability, order quantity, and destination. While we strive to meet all estimated delivery dates, unforeseen circumstances such as supplier delays, customs clearance, weather conditions, or courier disruptions may occasionally affect delivery schedules.

Delivery Charges

Delivery charges are determined based on the delivery location, package size, weight, and preferred shipping method. Applicable delivery costs will be communicated before order confirmation.

Inspection Upon Delivery

Customers are encouraged to inspect all products immediately upon delivery. Any shortages, damages, or discrepancies should be reported to Medileads Agencies within 48 hours of receipt to facilitate prompt resolution.

Special Orders

Certain specialized or imported medical equipment may require longer procurement and delivery periods. Estimated lead times for such items will be communicated during the quotation process.