At Medileads Agencies, customer satisfaction is our priority. We strive to supply quality medical equipment and healthcare products that meet your expectations.

Eligibility for Returns

Returns may be accepted where:

• The product was supplied incorrectly.
• The product is damaged during delivery.
• The product has a manufacturing defect.
• The wrong item was delivered.

Requests for returns should be made within 7 days of receiving the product.

Conditions for Return

Returned items must:

• Be unused and in their original condition.
• Include all original packaging, manuals, and accessories.
• Be accompanied by proof of purchase or delivery documentation.

Non-Returnable Items

For health, hygiene, and safety reasons, certain products cannot be returned once delivered unless they are defective. These may include:

• Sterile products
• Consumables
• Customized or special-order items
• Products damaged through misuse or improper handling

Inspection and Approval

All returned products will be inspected upon receipt. Where a return is approved, we shall offer one of the following:

• Product replacement
• Product exchange
• Repair (where applicable)
• Refund, where appropriate

Return Shipping

Where the return is due to our error or a defective product, Medileads Agencies shall facilitate or reimburse reasonable return shipping costs. Otherwise, return shipping costs may be borne by the customer.